![Release: Inite and Microsoft Azure logos with a themed illustration](/_astro/news-azure-release.B7oC3DEn_Z2gBGoc.webp) # Azure Logic Apps Knowledge: helping staff find answers in your documents [Inite](https://www.inite.co) 8/2/26 9/9/26 2 min read **The answer is in a document somewhere. Finding the right version before replying to a customer is the part that takes time. Microsoft’s [built-in Knowledge preview for Azure Logic Apps](https://techcommunity.microsoft.com/t5/azure-integration-services-blog/announcing-built-in-knowledge-for-azure-logic-apps/ba-p/4524601), announced in June 2026, offers a way for AI workflows to retrieve relevant information from documents you provide. It handles much of the work of preparing and searching those files, rather than requiring a separate custom search system. The business opportunity is making existing knowledge easier to use**, not generating more documents for people to read. ## [Where it could help](#where-it-could-help) Imagine a customer-service team checking a returns policy or a product specification before answering an enquiry. An AI workflow could retrieve the relevant material and help prepare a response for a person to review. The starting point would be the documents the business has approved, rather than general model knowledge. That still depends on the source material. An out-of-date policy is not improved by finding it faster. Someone needs to own the document set, remove superseded versions and check whether the answers match what the business actually means. ## [What it means for you](#what-it-means-for-you) Microsoft’s [current documentation still identifies this as a preview](https://learn.microsoft.com/en-us/azure/logic-apps/create-knowledge-base-agentic-workflow). It supports uploaded files in formats such as Word, PDF and Excel, but the documented parsing is text-based, not image-based. Do not assume a scanned manual will be read like a text document. The announcement describes two hosting options: Logic Apps Standard uses your own database and AI resources; the Automation option manages those resources on your behalf. That changes the cost and operational responsibility, so confirm the option available for your setup before budgeting. **Access and answer quality need their own checks.** Signing into the service does not, by itself, establish which documents each person should be allowed to retrieve. The announcement lists retrieval-time access checks as planned work. Do not assume existing document permissions carry through automatically, or that an answer grounded in documents is necessarily correct. A useful first trial is one contained task, using approved, non-sensitive documents and human review. [Talk with us about a suitable workflow](/talk) if your team is spending too much time hunting for answers it already has. [Industry news](/blog/categories/industry-news) [azure](/blog/tags/azure) [logic-apps](/blog/tags/logic-apps) [ai](/blog/tags/ai) [agents](/blog/tags/agents) [knowledge-base](/blog/tags/knowledge-base) [public-preview](/blog/tags/public-preview) ## Table of contents [‐To the beginning](#start)[‐Where it could help](#where-it-could-help)[‐What it means for you](#what-it-means-for-you) ## Share it: [](mailto:?subject=Have a look at this article&body=https%3A%2F%2Fwww.inite.co%2Fblog%2Flogic-apps-built-in-knowledge-public-preview)[](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.inite.co%2Fblog%2Flogic-apps-built-in-knowledge-public-preview)[](http://news.ycombinator.com/submitlink?u=https%3A%2F%2Fwww.inite.co%2Fblog%2Flogic-apps-built-in-knowledge-public-preview&t=Azure Logic Apps Knowledge: helping staff find answers in your documents)[](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.inite.co%2Fblog%2Flogic-apps-built-in-knowledge-public-preview)[](https://pinterest.com/pin/create/button/?url=https%3A%2F%2Fwww.inite.co%2Fblog%2Flogic-apps-built-in-knowledge-public-preview)[](https://www.reddit.com/submit?url=https%3A%2F%2Fwww.inite.co%2Fblog%2Flogic-apps-built-in-knowledge-public-preview&title=Azure Logic Apps Knowledge: helping staff find answers in your documents)[](https://t.me/share/url?url=https%3A%2F%2Fwww.inite.co%2Fblog%2Flogic-apps-built-in-knowledge-public-preview)[](https://x.com/intent/post?url=https%3A%2F%2Fwww.inite.co%2Fblog%2Flogic-apps-built-in-knowledge-public-preview)[](https://api.whatsapp.com/send?text=https%3A%2F%2Fwww.inite.co%2Fblog%2Flogic-apps-built-in-knowledge-public-preview) ## Continue reading: [When an order stops halfway: Cloudflare Workflows adds rollbacksPayment taken, stock reserved, shipment not booked. Cloudflare Workflows adds a way to handle unfinished processes, provided the recovery rules are designed first.2 min read](/blog/cloudflare-workflows-saga-rollbacks) [Same process, different brands: fewer duplicate workflows in Azure Logic AppsWhen each brand needs the same process but a different destination, Azure Logic Apps Standard can reuse a workflow. The routing still needs clear controls.2 min read](/blog/logic-apps-standard-dynamic-connections) ## Table of contents [‐To the beginning](#start)[‐Where it could help](#where-it-could-help)[‐What it means for you](#what-it-means-for-you)