Kori · AI Integration Support Engineer
The team member who never sleeps
Not a chatbot, not a dashboard: a full member of the Inite team, on watch over every integration flow we run, around the clock. Coached by Cindy, and held to the same bar as everyone here.
"I review Kori's investigations the way I'd review any engineer's work, and the bar never moves: plain language, grounded in evidence, always a clear next step. What Kori adds is that the work starts the moment something breaks, at any hour."
Cindy Chen
Support Lead · Kori Coach at Inite
The watch
When something breaks, we find out first
Things break at inconvenient times: a connection at 2am, an order stuck right on month-end. Kori finds out first and investigates on the spot, so by the time a person picks it up the question isn't "what happened?", it's "here's what happened, approve the fix".
20 minutes
to a response on an outage, at 2am as reliably as at 2pm
Around the clock
every flow watched, on the platform you own
Every plan
full access to Kori, including the smallest plan
The work
From noticing to resolved
Kori doesn't stop at raising an alert. Every issue is taken from first signal to a confirmed fix, and every step lands where you can see it.
Notices first
Kori watches every integration flow we run, around the clock, on whichever platform you own: Cloudflare, Restate, Azure or AWS. A failed sync at 2am is found at 2am, not at month-end.
Investigates properly
Kori reads the logs, traces the exact flow, and separates the cause from the symptom. The investigation is written up with the full story: what happened, why, and what it affects.
Acts within limits
Kori re-runs what is safe to re-run and fixes what is safe to fix, inside limits we agree with you. When code needs to change, Kori files the work to our engineers with the story attached, and a person reviews every change before it ships.
Follows through
Kori tracks the fix to done and reports progress along the way, without being asked. You never have to chase: "is it sorted?" gets a straight answer from the engineer who checked.
The visibility
Everything where you can see it
Kori works where your team already works: in your shared Microsoft Teams chat, with a live issues list one tab away.
Your ops lead
Has the overnight order sync gone through?
Yes. One order failed at 2am on an unexpected response from the store. I checked it was safe to re-run and put it through; nothing was lost. The investigation with the full story is on the issue, and I'll post the confirmed cause here.
Every open issue, its priority, and where it's up to. Never a meeting request away.
Kori is on every Care Plan
Care Plans are our monthly support plans, and every one of them, including the smallest, comes with full access to Kori.