The scariest question an operator can ask an integration consultant:
“What happens if you get hit by a bus?”
Every operator should ask it. Plenty of NZ businesses run on integrations that live in one contractor’s head. That person leaves, gets busy, or burns out, and suddenly nobody knows why orders flow the way they do, or how to fix them when they stop.
Our answer
We built Inite so the answer is: nothing happens. Here’s what that looks like in practice:
- Everything is written down and kept current. How each integration works, how it fails, how to fix it.
- You own your integration code. Walk away from us tomorrow and it keeps working.
- Everything happens in one shared chat, in the open. No knowledge locked in one person’s inbox.
- Kori, our AI Integration Support Engineer, watches every flow around the clock and reports investigations in that same chat.
- Cindy runs support. I’m the founder, not the single point of failure.
Not a feature, a shape
Continuity isn’t a feature we bolted on. It’s the reason the company is shaped the way it is. A team where support, monitoring, documentation, and delivery each have a named owner, and where every piece of knowledge lives somewhere everyone can reach.
If your current integrations would break the day one specific person stops answering the phone, that’s worth fixing before it becomes urgent. An hour with us on your systems is a good place to start: no cost, no pitch, and you keep the notes.
